• ATM Junior

    Job Description

    Years of related Experience required: Fresh Graduate

     

    Job Requirements

      • Configure new ATMs.
      • Perform the User Acceptance test UAT with new client.
      • Prepare for Visa certification by performing internal pre-online and  ADVT based on Visa requirments and using the Visa simulator.
      • Perform Visa certification with Visa and bank.
      • Develop new reports based Requested by bank or according to business need.
      • Responsible for follow up with the Bank after the go live.
      • Prepare daily report to follow up ATM Network Problem.
      • Prepare weekily reports to follow up ATMS Status and ATMs performance.
      • Review the ATM configuration and confirm its accuracy.
      • Updates The Statistic report due to customers' requests.
      • Develop graphical ATM screens on behalf of banks.
      • Handle clients issues through JIRA according to the agreed SLA.

       

      Work Location "Cairo - Egypt".

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  • Customer Service Agents (5 English Speakers)

    Job Description

    • Receive calls from banks or cardholders.
    • Provide assistance to cardholders and take actions within the policy set by the bank for EMP's Customer Service.
    • Handle incoming mails from client banks Process the client's complaints and resolve them either individually or through other department while insuring customer satisfaction.
    • Monitor all ATMs and POSs for acquirer projects, and track any error related to ATMs & POSs transactions.
    • Monitor and report any abnormal events, which may indicate for more complicated system errors or abnormal authorizations on the transaction flow process.

    Job Requirements

      • Specific Educational Filed/Major preferred:Bachelor's Degree.
      • Computer Skills: Good Knowledge of MS office & Windows.
      • Language Skills: Excellent Command of French & English Language.
      • Work Location "Cairo - Egypt".
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